Privacy Policy

Muzopilot LLC ("Muzopilot," "we," "us," or "our") operates the muzopilot.com website and the Muzopilot platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our platform, or interact with our services.

1. Information We Collect

We collect information in several ways:

Information You Provide

• Name, email address, phone number, and business information when you create an account or submit a contact form
• Payment information processed securely through Stripe (we do not store credit card numbers on our servers)
• Communications you send to us via email, chat, or support tickets
• Content and data you upload or create on our platform

Information Collected Automatically

• Usage data, including pages visited, features used, and time spent on the platform
• Device information such as browser type, operating system, and screen resolution
• IP address and approximate geographic location
• Cookie and session data for authentication and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process payments and manage your subscription billing
• Respond to your support requests and communications
• Send service-related notifications including account updates, maintenance alerts, and security notices
• Send marketing communications with your consent, including product updates and promotional offers
• Analyze usage patterns to improve the user experience and develop new features
• Detect, prevent, and address technical issues, fraud, or security concerns
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We share your information only with the following categories of service providers, and only to the extent necessary to operate our platform:

• Stripe for secure payment processing
• Email service providers for transactional and marketing communications
• Hivelocity for infrastructure hosting and server management
• Analytics providers for anonymized usage analysis

We may also disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Storage & Security

Your data is stored on US-based servers operated by Hivelocity, a Tier III+ data center provider. We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular automated backups with offsite storage
• Role-based access controls for internal team members
• Regular security audits and vulnerability assessments
• Firewalled and monitored server infrastructure

While we take security seriously and implement reasonable safeguards, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking

We use the following types of cookies:

• Essential cookies for login sessions, authentication, and security. These are necessary for the platform to function and cannot be disabled.
• Analytics cookies (optional) to help us understand how visitors interact with our website. You may opt out of analytics cookies through your browser settings.

We do not use third-party advertising cookies or tracking pixels. We do not participate in ad networks or sell data to advertisers.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information in your account
• Delete your personal data by requesting account closure
• Opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or contacting our support team
• Export your data in a portable format by contacting support
• Restrict certain types of processing by adjusting your account preferences

To exercise any of these rights, please contact us at privacy@muzopilot.com. We will respond to your request within 30 days.

7. SMS / Text Messages

If you opt in to our SMS program, we may send you transactional and marketing text messages as described in our SMS Terms & Conditions. You may receive up to 4 marketing messages per month and transactional messages as needed for your account. You can opt out at any time by texting STOP to any message. Your phone number will not be sold or shared with third parties for marketing purposes.

8. Children's Privacy

Muzopilot services are not directed at individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account closure, we retain your data for 30 days to allow for export or reactivation, after which it is permanently deleted from our systems.

Certain information may be retained longer if required by law, for legitimate business purposes such as resolving disputes, enforcing agreements, or for financial record-keeping as required by applicable regulations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to active users at least 30 days before they take effect, via email or through a notice on our platform. Your continued use of Muzopilot after the effective date of any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.